Fast, Easy Check-in.

To make your check-in process fast, convenient, and more private, we’re introducing a new mobile check-in process.

New Check-in Beginning March 2nd

Starting March 2nd, you can confirm your appointment via text message or email, and when you arrive for your appointment, you can check-in office using your own mobile device or one we gladly provide for you.

Now, you can securely register or pay your copay from any smartphone, tablet, or computer – even from the privacy of your own home!

 

Be sure your contact information is up-to-date at your next visit to take advantage of this convenient update.
Here’s How it Works

A few days before your appointment you’ll receive a text message or email from Phreesia (our new check-in platform). Click the link provided and follow the simple on-screen prompts. From here you can pay your copay, update your medical information, or give us important information prior to your appointment. After you’re done, simply let our front desk team know and we’ll be out to call you back for you appointment shortly.

Our team will be ready to help through this transition and to assist or answer any questions as needed. Don’t hesitate to ask us – we’re here to help!
Faster, smarter
check in experience.
Done on your own time, from the privacy of your own device
(or one supplied by us).
Simple and quick
arrival at the office.

FREQUENTLY ASKED QUESTIONS

What is Phreesia?

Phreesia is a mobile check-in service, allowing you to completepre-registration forms from your own device (any smartphone, computer,or tablet) in the privacy of your home instead of when you arrive to yourappointment. You may also register when you arrive to the office on yourown device, on a Phreesia Arrivals station or on a provided PhreesiaPad.

Why is Proliance Orthopaedics & Sports Medicine partnering with Phreesia?

We are always looking to improve the total patient experience. Phreesia will help save you time and ensure that your health records ares always be up-to-date. The information you enter is private and secure, and will allow our team to focus on providing optimal patient care.

 

Is the Phreesia system secure?

Yes. Phreesia provides industry-leading privacy and security for our patients’ data. They are held to the same standards as Proliance Surgeons related to protecting your information. For additional information about Phreesia’s security visit https://www.phreesia.com/patient-privacy/.

 

Do we need to use the new system for every appointment?

Yes. But once you have completed the initial registration, the next time will be much quicker because Phreesia saves your answers.

 

Do I need to download an app to do mobile check-in?

No. There is no app – you simply click the link provided in the text message or email. This allows you to securely answer any registration and medical questions necessary for your appointment.

 

Can I complete the forms in a language other than English?

Yes! Mobile registration is available to be completed in Spanish or English. (Additional languages to be determined).

 

What happens if I can’t finish my registration before the appointment?

That’s okay! If you have not completed your registration before the visit, see one of our receptionists, and they will be happy to send you a new link. Don’t worry, Phreesia saves information you entered previously.

 

What if I have questions or feedback?

You can talk with any of our team for assistance. Contact us now

To schedule your consultation, call us at (425) 392-3030, or click below.

Novel Coronavirus (COVID-19) Update

Your health is of upmost importance to us. Proliance Orthopaedics & Sports Medicine remains open at our Bellevue and Issaquah locations to serve the medical needs of our patients and community.

We wish to evaluate you as soon as possible. In an effort to do so, we are now offering virtual visits through a secure video-call application. Now, you can meet with your provider from the safety of your own home. Please call to schedule or speak to a staff member who can help answer questions and schedule an appointment (either virtually, or in person if necessary) as soon as possible.

We are prioritizing visits for the treatment of time sensitive conditions per recommendations from the Center for Disease Control (CDC) and the Washington State Department of Health. For the safety of you and other patients, we will be screening everyone before they enter one of our clinics. All providers and employees are also being screened twice daily at all of our locations, in compliance with the latest guidelines

To best protect our patients and staff, all providers you encounter during your visit will now be wearing personal protective equipment (PPE), such as masks.

We ask that you remain at home if you have a cough and/or fever or if you have been exposed to someone with these symptoms. Please contact your primary care provider immediately if you have any of these symptoms. We ask that adult patients who do not need assistance come into the clinic by themselves to limit visitors.

Click here for additional updates from Proliance.